Once payment has been made a no refund policy applies. Credit notes valid for 1 year can be issued for cancellations prior to the day of departure. Once tickets are issued they are the responsibility of the carrier and can not be replaced if lost or stolen. Bookings are essential and no guarantee can be given on seat availability. All unpaid seats will be released to standby passengers 10 minutes prior to departure. All fares advertised in this brochure are inclusive of GST and the RIA landing fee, and are correct at time of printing and supersede all prices previously advertised. We reserve the right to cancel or alter fares, departure times, accommodation and day tour packages, seasonal cruises and substitute one vessel for another in case of any unforeseen circumstances. The company gives no guarantee as to the exact arrival or departure times as circumstances beyond our control may influence this. All appropriate concessions cards must be presented at the office prior to paying for your tickets and apply to Australian Seniors card, Full time student cards, and YHA/VIP backpackers card holders only. We reserve the right to charge a fuel levy, due to increasing diesel fuel prices.